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If your Whirlpool or Kenmore direct drive washer does not spin or agitate but does drain, most likely the problem is a worn out motor drive coupling.

Unplug the washer or disconnect power. To replace the motor drive coupling you have to remove the cabinet (read post “How to remove the cabinet on Whirlpool or Kenmore direct drive washer“) and the water pump (read post “How to replace the water pump on Whirlpool or Kenmore direct drive washer“). Now you have to remove the drive motor. Disconnect both motor harness plugs (on some models only one might be used). If your drive motor has a capacitor mounted on it, remove the wires from the capacitor, carefully labeling each wire. Using a nut driver (1/4″ or 5/16”), remove two screws which hold the top and the bottom retainers to the front of the drive motor. Using a flat screwdriver unsnap the bottom retainer from the drive motor. Using one hand to support the drive motor from the bottom, unsnap the top retainer from the drive motor. Turn the top retainer 90°and pull it out of the slot in the motor mounting plate. Pull the drive motor straight out. The two plastic motor couplings (one on the drive motor shaft and one on the gearcase) are pressed on at the factory. They both will have to be removed by prying or breaking them off. Push one of the new plastic motor couplings on the shaft of the drive motor and the other one on the shaft of the gearcase. Place the four rubber gromets on the studs on the back of the drive motor with the large end facing the motor. Place the new rubber isolation coupling on the motor coupling. Line up the holes on the isolation coupling with the studs on the other coupling on the gearcase. Replace the drive motor, the water pump and the cabinet. You are back in business. The part number for the Whirlpool motor drive coupling is 285753.

Now you can watch it on the video: How To Replace Motor Drive Coupling.